Support Article Group: Technical Support

You need to have had a router installed by one of our engineers to connect to the broadband in your Service Family Accommodation. If you haven’t done this yet contact 020 8129 4722 or email forcesfibre@wifinity.co.uk Getting online at Vine Close To open an account and purchase a subscription, follow these simple steps: You will […]

Some Apple and Android devices have a setting called ‘Private Wi-Fi’. This is designed to prevent some public WiFi networks that you haven’t signed up to from recognising your phone. Unfortunately it also makes it harder for you to connect to WiFi networks (like ours) that you want to use regularly because your phone appears […]

Please make sure that you’ve changed over from the ‘Wifinity Onboarding’ network and onto ‘Wifinity Home Networking’. When you registered you would have been sent a password via email and SMS that enabled you to connect. If you have a port in your room, use a cable to plug your laptop in.

FTTP means the fibre optic cable runs directly to your home. FTTC means the fibre goes to a cabinet in your neighbourhood, with the final stretch using traditional copper wires, which provides a more unreliable and slower connection.

Our engineer will usually need access to the rooms where our fibre equipment and router/mesh nodes will be located. To ensure full Wi-Fi coverage of your home, testing will need to be carried out and therefore access to all rooms would be required.

The installation is free, and the equipment remains the property of Wifinity.

Forces Fibre does not provide a landline telephone connection currently.

You will be provided with our WiFi router which is a WiFi6 capable router.

No, our service is independent of any existing service from other broadband suppliers.