Support Article Group: Technical Support
Troubleshooting
What is the difference between fibre to the premises (FTTP) and fibre to the cabinet (FTTC)?
FTTP means the fibre optic cable runs directly to your home. FTTC means the fibre goes to a cabinet in your neighbourhood, with the final stretch using traditional copper wires, which provides a more unreliable and slower connection.
Will the engineer need access to every room in my home during installation?
Our engineer will usually need access to the rooms where our fibre equipment and router/mesh nodes will be located. To ensure full Wi-Fi coverage of your home, testing will need to be carried out and therefore access to all rooms would be required.
Do I need to pay for the installation, and are there any hidden costs?
The installation is free, and the equipment remains the property of Wifinity.
Can I keep my existing phone number when switching to fibre broadband?
Wifinity SFA Broadband does not provide a landline telephone connection currently.
Do I need to change my WiFi router for fibre broadband?
You will be provided with our WiFi router which is a WiFi6 capable router.
Will the installation disrupt my current internet service?
No, our service is independent of any existing service from other broadband suppliers.
Do I need to be home during the installation?
Yes, it’s essential to have someone over the age of 18 present during the installation. The installation engineer will need access to your property and will need to ask you some questions about where you would like to have your termination point installed.
How long does a fibre broadband installation typically take?
Typically, installations can take around 2 hours, but in some cases, they can be longer. This can depend on factors such as the complexity of the fibre installation and the amount of work required.