Support Categories2018-12-17T15:46:23+00:00

Support.

[ultimate-faq-search]

You can also contact us here:

020 8090 1290

support@wifinity.co.uk

Connect to network

General subscription

Clear cache, cookies & history

Finding your IP address

Finding your MAC address

Internet security

MOD virtual learning environment

Payment Queries

Technical

Troubleshooting

Clear catch, cookies & history

1. From the Safari menu, select Reset Safari.

2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

3. Tap Clear History.

1. From the Tools or History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.

2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

3. Click the down arrow next to “Details” to choose which elements of the history to clear. Click Clear Now.

To clear cache and cookies:

1. From the home screen, tap Settings, and then tap Safari.

2. At the bottom of Safari’s settings screen, tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.

To clear history:

1. From the home screen, tap Safari.

2. At the bottom of the screen, tap the Bookmarks icon.

3. In the lower left, tap Clear.

1. From the Tools or Safety menu, select Delete browsing history. If the menu bar is hidden, press Alt to make it visible.

2. Deselect Preserve Favorites website data, and select:

-Temporary Internet files or Temporary Internet files and website files

-Cookies or Cookies and website data

-History

3. Click Delete.

1. From the Tools menu in the upper right, select Delete Browsing History.

2. To delete your cache, click Delete files. To delete your cookies, click Delete cookies.

To delete your history, click Delete history.

3. Click Close, and then click OK to exit.

1. In the browser bar, enter: chrome://settings/clearBrowserData

2. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

3. Click Clear browsing data.

1. Start your browser.

2. Tap Menu, and then tap More.

3. Select Settings.

4. Under “Privacy settings”, select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.

Connect to Network

One of the following networks will appear in the list of networks available on your device. Simply select one to connect to Wifinity.

Wifinity PAYG Internet

Wifinity – PAYG

Wifinity Wifi – PAYG

On your iPad, iPhone or iPod go to Settings > Wi-Fi > On.

Under Choose a network tap Wifinity PayG. (A tick will pop up on the left.)

Click the home button and open the browser. When you try to browse the web you’ll go to the Wifintiy Dashboard page.

Click on the Airport icon in the top right and you’ll see a list of all the wifi networks available. (Make sure it’s switched on first.)

Choose Wifinity PayG from the list.

Open your browser. It’ll take you to the Wifinity Dashboard page.

On your Android phone or tablet go to Menu > Settings > Wireless and network.

Tap WiFi settings and tick the wifi check box. Your phone will search for wifi networks.

Tap Wifinity PayG to connect to it.

Open your browser. When you try to browse the web you’ll go to the Wifinity Dashboard page.

(If you’re using a laptop with a wifi receiver button, make sure it’s switched on.)

Go to Control Panel and click Switch to Classic View.

Click on Network Connections.

Choose Wifinity PayG and click Connect.

A warning box will pop up. Click Connect Anyway.

Open your browser. It’ll take you to the Wifinity Dashboard page

Connect to the Wifinity network by swiping in from the right edge of the screen, tapping Settings (or if you’re using a mouse, pointing to the bottom-right corner of the screen, moving the mouse pointer up, then clicking Settings), then tapping or clicking the network icon Wireless network icon or Wired network icon.

Tap or click on the Wifinity PayG network, then tap or click Connect.

Tap the All Applications key and then tap Settings.

Tap Connections then tap the WiFi switch to On.

Tap WiFi. (to the left of the On/Off switch).

A list of available networks will appear, tap the Wifinity PayG network.

You will see the WiFi signal bar in the notifications panel at the top of your screen.

The Wifinity Dashboard will appear. If you are a new user click on “Create new account” or for existing subscribers simply sign in and you will be able to access the internet.

A few simple steps to getting connected to Superfast WiFi;

1. On your device, switch WiFi on & look for Wifinity PAYG in the list of available networks.

2. Connect to the Wifinity Network & open your browser (Safari, Chrome etc).

3. Simply select a package that suits you and sign up.

That’s it!

Happy Surfing!

Sign up only takes a few minutes. Once you have connected to the Wifinity network, opening your browser will automatically direct you to our sign up page. Once there, choose the package that suits you and follow the on screen prompts. After sign up is complete you will be redirected to the payments page, once your details are processed you will have access immediately.

If Wifinity is available in your area, it will show up in your list of wireless networks. Simply click to connect, open your browser, and follow the on screen instructions to sign up for a package.

First of all you will need to determine whether or not you are at a wireless location or a cabled location.
It depends on the device you’re using. Connecting with a smartphone is different to connecting with your computer, for example. But the basic steps are always the same:

1. Switch on the device.

2. Switch on the wifi and search for available networks.

3. Choose Wifinity PayG from the list.

4. Open your web browser and follow the instructions.

If you’re connecting to Wifinity for the first time you’ll have to type in your details to sign in.
At one of our cabled locations, simply connect your device to the port in the wall using an Ethernet cable and you should automatically connect to our network.

Finding your IP address

Follow the steps below to find your Andriod device IP Address;

1. Select Settings

2. Select Wireless

3. Press the Menu Button

4. Select Advanced

5. IP address should be visible on this screen.

General Subscription

A voucher or coupon generally entitles you to a discount. For example a discount can be 20% off the package price up to 100% off the package price (free), it all depends on the offer.
A Promo Code is generally used for a one time promotional offer only.

Please ensure your email address and phone number are correct on your account as we do special offers from time to time and we wouldn’t want you to miss out!

Across out MOD sites, we have multiple packages available from non-recurring to recurring, ranging from as little as one day, to as long as four weeks. Unless explicitly stated, all packages are contract free, and pay as you go.

At Holiday parks, there are multiple packages available, ranging from as little as one day, to as long as 1 year. Most short term packages offered at holiday parks are contract free, and pay as you go, whereas the long term packages are fixed terms contracts.

To avoid any misunderstanding at the time of purchase, we will always make it clear and indicate what type of package you are purchasing.

The username to log into the Wifinity Dashboard is the full email address you entered on registration.

Simply go to the Wifinity Dashboard and click on the “Reset Password” button on the login screen. You will have 2 ways in which you can reset your password, by email or by SMS. Your username is your email address. If you have forgotten which email address you used when signing up then you will need to contact Customer Service by phone or email.

There are 2 ways in which your devices can be added to your account.

Method 1: On the device you would like to get online with, connect to the WiFi network. Once connected, open up your internet browser (ie: Google Chrome or Safari) – this should bring up http://hotspot.wifinity.com/. Once there, please select the ‘Log in’ option and enter your Wifinity email and password to log in. Once logged in, your device should automatically be added to your account and your device is now ready to browse the internet. You can test this by visiting www.bbc.co.uk.

Method 2: If Method 1 has not worked, please log in and access your ‘devices‘ page on the dashboard. You can add a device on this page by entering the device’s WiFi MAC Address. Please scroll down to find instructions on how to find your device’s WiFi MAC Address – this is different for every device.

To add a second device or more, please make sure the device slots on the ‘devices’ page are empty, before using method 1. There will be a red ‘delete’ button under each device to remove devices that you do not want to use.

Cancelling a Non-Fixed Term Recurring Subscription:

You may cancel by logging into the Wifinity Dashboard and clicking on the “My Package” tab. You will see a “Cancel” button. Simply click on this button and your subscription will be cancelled. Please note that your internet will continue to be active until the “end of period date” listed in the overview above the cancel button, thereafter the internet will disconnect.

By cancelling a subscription you are effectively stopping the automatic renewal of the next subscription. Subscriptions that are cancelled between payment dates will not be subject to a refund for any remaining days. Disconnection of the internet will take effect at the end of the current billing period.

Please ensure you have read and understood the terms of use before making payment.

When a subscription is cancelled you will receive an email confirmation to the registered email address on record.

Terminating a Fixed Term (minimum term) during the “Cooling Off” Period:

When subscribing to a Fixed Term Subscription Customers may terminate their subscription within 14 days of the date of the purchase of the subscription using the approved contact methods. There is no penalty for terminating during the “Cooling Off” period.

Terminating a Fixed Term (minimum term) Subscription after the “Cooling Off” period:

Customers may terminate a Fixed Term Subscription after the end of the “Cooling Off” period and before the end of the minimum term:

(i) if Customer has experienced a loss of service or has not been able to connect to the Internet as a result of a general network failure not specific to the personal equipment of the Customer, for a period of not less than 20% of the time covered by a payment period (a day, week or month),

and;

(ii) that Customer has informed Wifinity by telephone on UK + 44 208 090 1290 or Germany +49 69 2222 8918 or by email at support@wifinity.co.uk of the existence of the loss of service,

and;

(iii) 14 days have elapsed since the notification of the fault to allow Wifinity a reasonable time to take steps to address the fault.

If Customer wishes to terminate a Fixed Term Subscription and any of the above conditions do not apply, Customer may terminate by informing Wifinity by telephone on UK + 44 208 090 1290 or by email at support@wifinity.co.uk and making a single payment of 50% of the charges that would have been charged during the duration of the Fixed Term Subscription.

Please ensure you have read and understood the terms of use before making payment.

When a subscription is canceled you will receive an email confirmation to the registered email address on record.

Yes! Registration is required. You only need to create an account once to enjoy Wifinity’s WiFi service and access it in all of the sites. You then log on using your username/password, rather than re-registering through the whole process again.

Yes! Our 4 weekly and fixed minimum term packages are recurring. This is to ensure smooth service for our customers using the service for an extended period.

Yes! Subscribers can use accounts at all other sites covered by Wifinity. Once you have reached a site covered by Wifinity, simply turn your on the wireless function of your device and select Wifinity PayG from the list of networks. Once a connection is established you will be redirected to the Wifinity Dashboard where you can login and start using the service.

For MOD sites:

No! That’s because our 4 weekly recurring packages can be canceled at any time and without any penalties. Unless explicitly stated.

For Holiday Parks:

Yes! During park closures only, for your convenience, we have enabled an automatic ‘pause’ feature, which means that your long-term minimum term contract package will automatically pause on the official closing date of the holiday park. If this date happens to be between a billing period, do not worry, we will credit the remaining days of this period, you will see this credit added it to your account for when you resume. You can resume your account by selecting the ‘’un-pause’’ button on your dashboard. If credit is due, it will go towards your next payments.

For dates on when your holiday park officially closes and open please consult the park reception.

Please note: You will not be able to pause a subscription while the park is open. Automatic pause to subscriptions will not be applied to parks that are open all year round.

No, all of our packages include unlimited access. Download or Upload as much as you want!

Wifinity provides full access to the internet through its network. Wifinity’s Terms of Use Policy ensures the network is used responsibly and enforces restrictions on access to illegal and illicit content via the network, actions or activities that may threaten the integrity of the network, abuse of the network through spam and similar applications, privacy infringement and other inappropriate activities.

For MOD sites:

No! Unlike other Internet Service Providers, Wifinity offer a contract free subscription based service. We will never ask you to sign a contract. But you do have to agree to our terms and conditions of use when signing up.

For Holiday Parks:

If the package you have purchased is one of our packages smaller than 3 months, i.e. 1 month or 4 weekly recurring, then no, you are under no obligation to continue and are not committing to a contract of any kind. Where we offer 3 to 12-month packages, this is a fixed minimum term contract and you are obliged to continue to pay for the service for the amount of time you signed up for. Please see our terms of use for more information on fixed minimum term subscriptions.

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